![]() This might sound mundane, but it’s actually quite significant. Through the WhatsApp Business API, brands can create a profile that lists essential information like the business address, URL, email address, description and more. Here’s one of the lesser talked-about WhatsApp Business features: the business profile. While quick replies still require a human to manually send responses, the WhatsApp Business app and API serve as a good alternative to automation for businesses that need some time to develop WhatsApp chatbot integration. With the WhatsApp Business app, businesses both large and small can set up “quick replies.” These are pre-set responses to frequently-asked questions, allowing businesses to answer common issues or questions with ease. Small businesses that don’t have the resources to create chatbots or who don’t have access to the business API can still benefit from WhatsApp business features. With less problems to solve, more will be available to respond faster to user queries, which means answering within the free 24-hour window will be a cinch even for difficult problems. Because most simple issues could be solved by a bot, your team of human agents are reserved for higher priority or complex tasks. Of course, WhatsApp chatbot integration lets brands respond to users instantly. That businesses can connect to customers one-on-one is already discussed above but if your business isn’t available, you can easily set an away message to point users toward other communication channels or to say when you can respond. The primary benefit of the WhatsApp business integration API is enhanced customer service. Making the Most of Conversational UI with WhatsApp Business API And while Messenger is the dominant platform in some markets such as the United States and Australia, WhatsApp is biggest in many nations such as Brazil. WhatsApp is the largest messaging platform in the world with over 1.5 billion monthly active users -which makes it even bigger than Facebook Messenger. And because WhatsApp business features make it easier for businesses to dip their toes into conversational platforms, deploying a chatbot via the WhatsApp chatbot integration ensures they can respond to any message instantly, well within the 24-hour window.įinally, the expanded WhatsApp business integration API will make it easier for global brands to reach users via conversation. If you’re a large business that struggles to provide a response within 24 hours, don’t despair: the WhatsApp Business app makes it easy to queue up automated messages. Still, the expanded WhatsApp Business features are ideal for customer support or businesses who hope to experiment with conversational interfaces. This essentially discourages businesses from speaking unless spoken to, which means platforms like Facebook Messenger remain ideal when it comes to marketing, news blasts and other use cases. For example, responses made within 24 hours of a customer’s query are free for businesses to send, but any message falling outside that window will have a cost. ![]() Go to channels, and click the " Add" button on WhatsApp.It’s important to note that WhatsApp for business is designed primarily to benefit customers. Once a phone number is registered on the WhatsApp Business API, it cannot be used for WhatsApp Business or the WhatsApp consumer app. ![]() Navigate to your Facebook account, select Security and login > Two Factor Authentication and complete the steps required. If you haven’t verified your Facebook Business Account on Meta yet, now is also the time to do so. Here are some of the prerequisites needed before you begin the application:Īdmin access for Facebook Business Manager Step 1: Check the application requirements We provide WhatsApp Business API connection service and WhatsApp Cloud API hosting service.Ĭheck the following guide to complete the application. SleekFlow is an omnichannel social commerce platform and an authorised WhatsApp Business Solution Provider. New features performed by Meta may take a while to become available to all businesses.ĩ easy steps to apply for WhatsApp Business API through SleekFlow Software upgrades and new features are developed by Meta and will be automatically available to businesses on the Cloud API.īSP will perform API software upgrades periodically. Go through a BSP that provides on-premise API Go through a BSP that provides Cloud API OR Directly access the Cloud API on Meta for Developers
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